Advance Notice
Passengers must schedule at least 24 hours in advance of the scheduled service or event to arrange for pick up. Drivers may have limited ability to accommodate short-notice requests as resources fill up quickly. Please provide as much advance notice as possible.
Van On-time Policy
It is the goal of our Transportation Ministry to pick up all passengers within 60 minutes before or 15 minutes after the scheduled pick up time. It is the responsibility of the passenger to be ready for the van when it arrives. Lead times may vary. We may have to sometimes, make multiple pick-up to ensure everyone is picked up and dropped off to attend services/events. At this time we only have 1 van that provides transportation, with that being stated, your child may be picked up or arrive home later than expected from certain services. If this does occur, we will notify you of this.
Van Wait Policy
When our driver arrives for pick-up, He or she will wait a maximum of 5 minutes for the passenger. If you are going to be late or need to change your pick-up time, please call Deacon Jordan at least two hours in advance so the driver can be notified.
Cancellation Policy
Any passenger who needs to cancel their scheduled pick-up must notify Deacon Jordan at least two hours before the pick-up time. Failure to cancel your pick-up could result in the passenger forfeiting their next van trip. Riders failing to cancel their pick-up within two hours more than three times will have ridership privileges suspended.
Second Services/Events
If Zion Christian Ministries has a second service at the church or any other church whether locally or out of town, and passenger does not want to attend, it is the responsibility of the passenger and/or parent of a minor child to provide their own transportation from Zion Christian Ministries. Please bear in mind that food may or may not be provided at the second service
Audio / Video Devices
Electronic devices may be used on the van only if the sound is transmitted to the user by ear plugs or headphones and the content is not offensive to other passengers. However, if these devices are brought on the van, and in the event are lost, stolen or broken, Zion Christian Ministries or its assignees will not be responsible for repair or replacement of the devices.
Food Consumption & Smoking
Eating, drinking and smoking are not permitted by passengers on Zion Christian Ministries van. Please do not bring open food or beverage containers on board. Food and/or drink items for a specific church service and/or event is asked to be given to the driver before passengers enter the van.
Passenger Conduct
Passengers are expected to adhere to commonly accepted rules of conduct. Please be courteous with your driver and other passengers. A driver may refuse to transport a passenger who appears to be under the influence of alcohol, illegal or dangerous substances, or whose behavior and/or language is abusive, offensive, disorderly or dangerous to themselves, the driver, or other passengers. Zion Christian Ministries reserves the right to suspend or deny service as appropriate.
Seat Belts & Restraints
Tennessee law requires that all passengers use seat belts or appropriate child safety restraints while the vehicle is in motion. Passengers must remain seated until the vehicle comes to a complete stop. Passengers with a medical seat belt exemption must provide a medical exemption certification when boarding.
Proper Attire
Shirts and shoes must be worn on Zion Christian Ministries vans.
Littering and Property Damage
Littering or defacing of property is prohibited.
Hazardous Materials
Guns, knives, explosives, dangerous liquids, and hand carried parcels that could cause injury to other passengers are banned by law.
Adverse Weather
Zion Christian Ministries may reduce or cancel services during severe weather. Please call Deacon Jordan at (615) 945-4100 for updates as to transportation service reductions or cancellations.
Passenger Assistance
Zion Christian Ministries van drivers are trained in passenger assistance techniques and may provide passenger assistance in boarding and disembarking from the vehicle. Passenger assistance may include guiding the passenger to the vehicle, lending a steady arm for balance in boarding the vehicle, or finding a seat. Zion Christian Ministries drivers will not provide assistance that involves bearing weight, including lifting and carrying passengers. Individuals who need extensive assistance in traveling must arrange for a Personal Care Attendant to accompany and assist them. Zion Christian Ministries does not provide Personal Care Attendants. The driver may refuse service if the passenger cannot safely travel to and from the vehicle without the driver lifting or carrying them. Zion Christian Ministries drivers will not enter passengers' homes. For the safety and protection of both drivers and passengers, it is against our policy to provide this type of assistance.
Non-discrimination
Zion Christian Ministries does not discriminate regardless of race, color, national origin, gender, age, disability, sexual orientation, or other protected status.
